SERVICES & SUPPORT
More than tools. Support that lasts.
YIDRILL supports rock drilling projects from product selection and compatibility checks through custom manufacturing, inspection and delivery coordination. Share your equipment, connection, diameter, rock conditions, quantity and destination so our team can recommend a practical matched solution.
OUR SERVICES
Which services does YIDRILL provide?
Support is organised around the information needed to reduce selection errors and keep orders clear.
Product selection
Match DTH, top hammer, RC and related tools to the rig, connection, diameter and ground conditions.
Custom manufacturing
Review drawings, samples and project requirements for feasible custom dimensions or configurations.
Matched tooling supply
Coordinate compatible hammers, bits, rods, adapters and supporting parts as one purchasing package.
Pre-shipment inspection
Check order identity, dimensions, finish and confirmed requirements before the goods leave production.
Technical support
Discuss operating problems, product compatibility and application questions with practical project context.
Delivery coordination
Align production, packing and shipment information with the quantity and destination confirmed in the order.
WORKFLOW
How does an enquiry become a confirmed solution?
Clear technical information at the beginning makes selection and quotation more efficient.
- 01
Requirement intake
We record the application, equipment, diameter, connection, quantity and destination.
- 02
Technical review
The requested model and complete assembly compatibility are checked against the supplied details.
- 03
Quotation and confirmation
Specification, quantity, lead time and commercial terms are confirmed before production.
- 04
Production and inspection
Products are manufactured and inspected against the agreed order information.
- 05
Delivery and follow-up
Packing and shipment are coordinated, with technical follow-up available for the application.
PREPARE YOUR ENQUIRY
What information helps us recommend the right tool?
A model name by itself does not always confirm compatibility. Include the complete operating context whenever possible.
- Drill rig, hammer or existing tool model
- Connection thread, shank or interface
- Required hole diameter and depth
- Rock formation and operating pressure
- Drawings, dimensions or clear photographs
- Expected quantity and delivery destination
SERVICE SCOPE
What can be confirmed before an order?
The exact scope depends on the product family and the information available for review.
| Stage | What YIDRILL reviews | What the customer provides |
|---|---|---|
| Selection | Product family, model and connection compatibility | Equipment model, application and dimensions |
| Custom request | Manufacturing feasibility and specification clarity | Drawing, sample data, quantity and performance target |
| Order confirmation | Specification, quantity, packing and lead time | Approved quotation and delivery information |
| After delivery | Application feedback and technical questions | Operating data, photos and a clear problem description |
SERVICE FAQ
What do customers ask before requesting support?
Can you confirm compatibility from a model number alone?
Not always. Connection, dimensions, operating pressure and assembly details should also be checked.
Can several compatible tools be supplied together?
Yes. YIDRILL can coordinate matched hammers, bits, rods, adapters and related components for one project.
Do you support custom drilling tools?
Custom requests can be reviewed when drawings, dimensions, application requirements and expected quantity are available.
What is needed for technical troubleshooting?
Provide the model, operating conditions, time in service, symptoms, measurements and clear photos or video where possible.
Last updated: September 15, 2026